SkySlope’s Support Team Takes First Place
SkySlope was created for Realtors by a Realtor. Our CEO, Tyler Smith knew that good customer service is worth more than a box of Godiva truffles and a bottle of Dom Perignon. Unlike chocolates wrapped in gold foil and tiny expensive bubbles, good customer service lasts.
Before we became the most competitive transaction management software in the real estate industry, SkySlope prioritized friendly, reliable, and legitimately delightful customer service (even when our support team consisted of one guy, sitting at a folding table, in an office at a strip mall). And it’s that value, that obsession with delighting the customer, that is the foundation of SkySlope.
So when we integrated with Nicereply, a company that provides analytics on customer service, it shouldn’t have been too surprising that we took first place in their Customer Happiness Awards among companies with 5,000 to 10,000 ratings.
CUSTOMER HAPPINESS IS OUR SUCCESS
Our obsession with customer service is just as much about helping our customers as it is about the success of our employees. We want our team to feel challenged and be driven. We know that there is always room for improvement. If we are good, let’s be great. If we are great, let’s be exceptional.
Here at SkySlope, we believe in the personal and professional success of our employees. This drive has made our Support Team obsessed with providing exceptional service for our users. We act with urgency and strive to have each experience be the best of the best. Whether it be answering a chat in under 10 seconds or picking up a call within 2 rings, we are here for our users 24/7/365. Nicereply gives us an accurate temperature of how each customer feels about each interaction and helps us strive for greatness.
— Ashley Maiden Software Support Assistant Manager
IT TAKES A VILLAGE
Here at SkySlope, delighting our customers is engrained in everything we do. Our support team is the backbone of our company but it takes a village to provide unmatched customer service. It starts with our development team who breathes life into the wants and needs of our customers. Our sales team works with brokers to uncover pain points and provide them with an array of solutions. From there, our onboarding team provides a seamless and customized transition for every brokerage.
Each step is an important part of the process that contributes to our vision — to create technology that makes life better for real estate professionals; every agent, every brokerage, and every service provider.
And don’t worry, we won’t let it go to our head. We’re already trying to figure out how we can increase our ratings and our score for next year. Challenge accepted!
